Privacy Policy

1. Data We Collect

We collect information needed to deliver bookings and support, plus basic technical data for security and performance. Click for definitions.

Account/contact details: name, email, phone number (if you provide it), and any preferences you share.
Booking details: selected studio, date/time, duration, add-ons, and access status (e.g., confirmed/cancelled).
Communications: messages you send to support or inquiries you submit through forms.
Technical logs: IP address, device/browser info, timestamps, and event data for fraud prevention and reliability.

Optional: cookie preferences

You can change your cookie preference here (this affects the site cookie banner state only).

2. How We Use Data

We use data to confirm bookings, secure access, provide support, and improve service. We do not sell personal data.

Service delivery: booking confirmation, reminders, and on-site access workflows.
Customer support: handling requests, resolving issues, and responding to inquiries.
Security: preventing abuse, fraud, and unauthorized access.
Product improvement: aggregate analysis of site and booking performance (non-identifying where possible).

3. Sharing

We share data only with essential processors (payments, access control) under strict agreements. We may disclose data if required by law or to protect rights and safety.

Processors

Vendors who process data on our behalf to provide core services (e.g., payment handling or secure access).

Legal disclosures

If legally required, we may share limited information with authorities. We aim to challenge overbroad requests when appropriate.

4. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, and request portability. We will verify requests to protect your data.

Request timeline

Typical response time is within 30 days. If we need more time due to complexity, we will explain why and keep you updated.

Submit a privacy request

This form helps structure your request. For sensitive matters, email is also available in the Contact section.

Full name

Email

Request type

Booking reference (optional)

If you have a reference, include it to speed up verification.

Details

Note: submitting this form does not create an account. We will respond to the email provided.

5. Security

We use industry-standard safeguards appropriate to the sensitivity of the information processed, including encryption in transit, least-privilege access, and routine audits.

Encryption: data transmission is protected with TLS where supported.
Access control: role-based access and periodic permission reviews.
Monitoring: logging and alerts to detect suspicious activity.
Retention: we keep data only as long as necessary for the purposes described and legal requirements.

Data retention (overview)

Retention depends on the type of record. For example, booking records may be retained to meet accounting, dispute resolution, or legal obligations. .

6. Contact

For privacy requests, email [email protected]. reflectan.click

Response window timer

A common privacy request response target is 30 days. The countdown below is an informational tool you can start after submitting a request.

Time remaining (approx.)

30d 00:00:00